Last updated: 3 September 2026
Synergy Gate Automation & Barriers (“Synergy”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, synergygates.co.uk, or contact us about our products and services.
1. Who we are
Synergy Gate Automation & Barriers provides gate automation, barriers, bollards, turnstiles, CCTV and access control solutions.
Our contact details are:
Synergy Gate Automation & Barriers
S1 Bradwell Way
Waverley
Rotherham
S60 8BT
Email: info@synergygates.co.uk
Telephone: 07815 868 741
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. Information we collect
We may collect personal information that you provide to us when you use our website or contact us.
This may include:
- Your name
- Telephone number
- Email address
- Information about your project or enquiry
- Any other information you choose to provide when contacting us
- Your preferences where you choose to receive our portfolio or other communications
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information and information about how you use the website. This information may be collected through cookies or similar technologies.
3. How we use your information
We may use your personal information to:
- Respond to enquiries and requests submitted through our website
- Provide information about our products and services
- Prepare quotations and discuss potential projects
- Arrange appointments, surveys, installations or servicing
- Communicate with you about work or services you have requested
- Send our portfolio or other marketing communications where you have asked to receive them
- Improve our website, services and customer experience
- Maintain the security and proper operation of our website
- Comply with our legal and regulatory obligations
We will only use your personal information where we have a lawful basis for doing so.
4. Lawful basis for processing
Depending on the circumstances, we may process your personal information on the following lawful bases:
Contract: Where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
Consent: Where you have given us permission to use your information for a specific purpose, such as receiving marketing communications.
Legal obligation: Where we are required to process or retain information to comply with the law.
5. Marketing communications
If you choose to receive our portfolio or other marketing communications, we may use the contact details you provide to send these to you.
You can withdraw your consent or opt out of marketing communications at any time by contacting us or using any unsubscribe option included in the communication.
We will not sell or rent your personal information to third parties for their own marketing purposes.
6. Sharing your information
We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.
This may include:
- Website hosting and technical service providers
- Email and communication service providers
- IT and software providers
- Professional advisers where necessary
- Service providers involved in delivering our products or services
- Government, regulatory or law enforcement authorities where we are legally required to do so
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that they handle your information securely and in accordance with applicable data protection laws.
7. Cookies
Our website may use cookies and similar technologies to ensure that the website operates correctly, understand how visitors use the website and improve your experience.
Cookies are small text files stored on your device when you visit a website.
Some cookies may be necessary for the website to function, while others may be used for analytics or other purposes.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can also control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.
8. Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of websites operated by third parties. We recommend that you review the privacy policy of any third-party website you visit.
9. How long we keep your information
We will only retain your personal information for as long as reasonably necessary for the purposes for which it was collected, including where necessary to satisfy legal, accounting or reporting requirements.
The length of time we keep information will depend on the type of information and why we need it.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. How we protect your information
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
However, no transmission of information over the internet or storage system can be guaranteed to be completely secure.
11. Your data protection rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain types of processing
- Withdraw consent where we rely on consent as our lawful basis
- Request the transfer of certain personal information to another organisation
If you would like to exercise any of these rights, please contact us using the details provided above.
12. Complaints
If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.
You can find further information about your rights and how to make a complaint on the ICO’s website.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Any updates will be published on this page and the “Last updated” date at the top of the policy will be amended accordingly.
14. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Synergy Gate Automation & Barriers
S1 Bradwell Way
Waverley
Rotherham
S60 8BT
Email: info@synergygates.co.uk
Telephone: 07815 868 741